Bring one real process decision
The most productive first conversation is not “What can AI do?” It is “Which recurring workflow, decision, queue, or handoff must improve—and what evidence can we examine?”
Name the workflow
Describe where it begins and ends, who owns it, and who receives the outcome.
Name the measure
Cycle time, quality, cost, capacity, revenue, service, risk, or another observable result.
Name the decision
Assess, pilot, remediate, compare vendors, scale, rescue, govern, or stop.