Authority before similarity
Search relevance does not decide whether a source is controlling. Business owners define authority, jurisdiction, effective dates, lifecycle status, and access policy before content becomes eligible to support an answer.
Evidence before prose
The system retrieves authorized evidence, checks answerability, and then optionally uses generation for synthesis. Exact lookup, calculations, entitlements, rules, approvals, and system-of-record writes stay deterministic.
Answer states
| State | Behavior |
|---|---|
| Grounded | Answer with claim-level citations. |
| Partially grounded | Supported facts shown; unsupported material omitted or labeled. |
| Conflicting evidence | Applicable sources and scope shown without inventing a resolution. |
| Insufficient evidence | Abstain, return search results, or escalate. |
Default pilot gates
- Zero cross-entitlement or cross-tenant disclosure.
- High citation precision and material-claim coverage.
- Correct abstention on missing, conflicting, prohibited, and inaccessible evidence.
- Reliable handling of superseded content and revocation.
- Measured improvement in task time, resolution quality, or escalation burden.
